I would like to cancel an order

Need to cancel your order? We understand that circumstances change, and we're here to help.

Before Your Order Ships

If your order hasn't been dispatched yet, we can cancel it for you and process a full refund.

What You Need to Do

Click here to raise a ticket and provide us with the following information:

• Order number

• Full name

• Email address

• Reason for cancellation (optional, but helps us improve our service)

Important Information

• Please submit your cancellation request as soon as possible. Once an order has been dispatched, we cannot cancel it, but you may be able to return it under our returns policy.

• We'll confirm your cancellation via email once it's been processed.

• Refunds are typically processed within 5-7 business days and will be returned to your original payment method.

• For custom medal orders that are already in production, cancellation may not be possible. We'll contact you to discuss your options.

What If My Order Has Already Shipped?

If your order has already been dispatched, you'll need to wait to receive it and then follow our returns process. Please contact our customer service team for guidance on returns and refunds.

Need Help?

If you're unsure whether your order has shipped, or if you have any questions about cancellations or refunds, our customer service team is here to assist you. Simply raise a ticket and we'll get back to you within 24-48 hours.

Empire Medals - Honouring service, preserving heritage.